Virtual Retail Adviser Privacy Policy

Terms and conditions

You are about to use the Virtual Retail Adviser self-assessment diagnostic service. Should you choose to register your details, these will be provided to and stored by the National Skills Academy for Retail (NSA for Retail), the sector skills development body led by SkillSmart Retail and operating from 4th Floor, Newman Street, London, W1T 3EZ, email

The following terms and conditions govern your use of our website and by continuing, you agree to them. If you do not agree to these terms please leave the site immediately.

What you should know about our information

Our information is intended to be helpful to users and to provide them with information about steps that may help to improve their business performance. Due to its general nature the information cannot be taken as comprehensive and should never be used as a substitute for legal or professional advice. We cannot guarantee that the information applies to your individual circumstances. Despite our best efforts it is possible that some information may be out of date.

As a result:

  • The website operators cannot take any responsibility for the consequences of errors or omissions.
  • You should always follow the links to more detailed information from the relevant government department or agency.
  • Any reliance you place on our information or linked to on other websites will be at your own risk. You should consider seeking the advice of independent advisers, and should always check your decisions against your normal business methods and best practice in your field of business.
  • The website operators, their agents and employees, are not liable for any losses or damages arising from your use of our websites, other than in respect of death or personal injury caused by their negligence or in respect of fraud.

What you should know about the other sites we link to

Links may lead to other websites. Although checked regularly, they are not under our control. We are not responsible for the content of any linked website and cannot take responsibility for the consequences of your using the information or services on linked websites. We cannot guarantee that these links will work all the time.

Our websites do not endorse or favour any specific commercial product or business. Non-government sites linked to from this website are present only because they may be useful additions to the information we provide. A link to a third-party website does not imply endorsement; please use your own judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.


  • You are responsible for keeping your security details private.
  • If you use these services from outside the UK, you are responsible for ensuring your use conforms to your national laws.
  • If we take payment for a transaction, our liability is limited to the amount you have paid for the transaction.
  • We cannot guarantee the availability of any particular service; we may change a service without warning; and we may stop offering a service at any time.
  • We reserve the right to exclude a particular user from a service, and/or delete their details, if they abuse it (which could include, but is not limited to, hacking, submission of obscenities, fraud or the spreading of computer viruses).
  • If we present you with a set of terms and conditions specific to a particular service, they override these general terms and conditions.

Virus protection

We make every effort to check and test our websites during production. However, we would advise you to run an anti-virus program on anything you download from the Internet.

We accept no liability for any damage to your computer system or loss of data caused by using this website or arising as a result of having used the website.

Data Protection

Details that you provide through this website will be stored and processed for the purposes of providing you with a personal performance report. All data is held securely and in accordance with the Data Protection Act. We may also use your data to contact you with details of products and services that we think might be relevant to helping you develop and improve your business. Through our registration processes you will be given the opportunity to opt out of receiving contact of this nature. You have a right to request a copy of personal data held so that you can check its accuracy. If you would like to do this, please write (explaining that your interest is in personal data maintained by the NSA for Retail) to: NSA for Retail, 4th Floor, 93 Newman Street, London, W1T 3EZ or email:

Applicable law

This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any disputes connected to our websites.